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AI Product Owner

Moburst
  • Johannesburg, ZA
  • Posted 1h ago

Job description

Moburstis a full-service digital marketing agency that thrives on creativity and innovation. Some of the world's most prestigious brands and startups, including Google, Samsung, Discovery, and Uber, leverage our expertise to enhance their products and maximize their KPIs.

We’re looking for a sharp, hands-on AI Product Owner to bridge the gap between our internal product teams (AI, Growth Labs, and Digital Experience) and our commercial and service teams (Sales, Client Success, Media, Creative, and PR).

Reporting directly to the VP of AI & Innovation, you’ll own product enablement and the user feedback loop end-to-end: gathering requirements from the field, prioritizing the development backlog, and driving adoption across the agency through clear training, demos, and launch materials.


What you'll do

  • Own product enablement for everything the AI, Growth Lab and Digital Experience teams ship, from launch through adoption.

  • Run enablement sessions, demos and onboarding for Sales, Account Managers, Client Success and service-line teams, and keep the supporting material current: guides, FAQs, sales one-pagers and recorded walkthroughs.

  • Gather user feedback on a steady cadence through interviews, usage data, Slack and account reviews, and turn it into clear problem statements.

  • Collect requirements from current and potential stakeholders, internal and client-side, and write them up as user stories with acceptance criteria the development teams can build from.

  • Prioritize the backlog and bring it to the development teams with the reasoning behind each priority: who asked, how many users or clients it affects, what revenue or time is at stake, and what it costs to build.

  • Close the loop with stakeholders on what's shipping, what isn't and why, so requests don't disappear into a queue.

  • Run product work in Asana (roadmaps, release tracking, status updates) alongside the rest of our stack: HubSpot, Slack, Google Workspace and Salesforce.

  • Use Claude daily to synthesize feedback, draft specs and enablement content, and prototype ideas before they reach the development teams.

What we're looking for

  • Proven experience as a Product Owner or Product Manager acting as the bridge between development and commercial teams.

  • Track record of turning messy user feedback into clear user stories, well-defined acceptance criteria, and a data-backed backlog.

  • Experience running enablement or training for non-technical teams (Sales, CS, Ops), and driving actual software adoption.

  • Daily user of Claude with a solid grasp of automation and APIs (Zapier, n8n, etc.) to speak the developers' language.

  • Skilled at interviewing stakeholders to uncover the real need behind a feature request, translating it into clear specs/user stories, and prioritizing a data-backed backlog developers can build from.

  • Exceptional written and verbal communication skills. Comfortable defending priorities, managing conflicts, and presenting to leadership.

  • Background in marketing agencies, advertising, or mobile app growth- Big Advantage

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