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Customer Success Manager

Clera
  • Cologne
  • On-site
  • Full time
  • Posted 23h ago

Job description

About the Role

Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.

What You'll Do

  • Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.

  • Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.

  • Adapt explanations to clients with different levels of technical experience.

  • Share structured customer feedback and product improvement ideas with the Product team.

  • Support sales colleagues with product capability reviews and scoping potential upsell proposals.

  • Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.

What We're Looking For

  • 0 to 2 years of professional experience, including experience in a client-facing support role.

  • A degree in business, business information systems, industrial engineering, or a related field.

  • Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.

  • Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.

  • Native-level or C2 German and strong written and spoken English.

  • A customer-focused, empathetic communicator who works proactively and in a structured way.

Compensation & Benefits

Visa sponsorship is not available.

Location

Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.

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