Host (FT, PT, On Call)

Job Summary

A Host is part of our Food and Beverage team. A Host will provide a warm, friendly immediate greeting to guests at the door, and then seat, and present clean menus to guests in a friendly, professional, and quick manner. Position anticipated to start late April or early May.

Job Duties and Responsibilities

• Greet and interact with guests in a friendly and professional manner.
• Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest.
• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude. Accommodate special seating requests for guests whenever possible.
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Provide high chairs and booster chairs for tables with children, offer crayons and proactively assist persons with disabilities or additional needs.
• Answer customer questions and strive to solve customer complaints, inform other host/hostess of available tables.
• Answer telephone and respond to questions by guests in a professional and helpful manner.
• Volunteer resort information to guests showing knowledge about other restaurants, shops and locations on property and about current/upcoming events.
• Maintain work area/podium ensuring it is always clean and organized. Ensure menus are clean and wiped down at the end of each shift and replaced if wrinkled or soiled.
• Communicate with kitchen and staff to ensure steady flow of dining guests. Inform team members about special requests or large groups.
• Maintain a legible, accurate and organized wait list of guests. Monitor what tables are available, who is covering each section and how to seat guests alternately in each section.
• Inspect dining room for cleanliness, take action where needed, prepare host stand for the next day.
• Attend all scheduled staff meetings and supplemental training sessions.
• If applicable in specific outlet – use point-of-sale (POS) system to ring up to-go orders and other basic transactions.
• Be familiar with emergency safety measures.
• Other duties as assigned.

Job Specifications

Competencies:

• Experience in a restaurant is preferred.
• Prior point of sale (POS) system experience preferred.
• Ability to count back change and calculate basic math.
• Organizational skills.
• Self-directed and able to maximize use of time, resources and technology.
• Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
• Ability to work in a fast paced environment.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• High School or equivalent preferred.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Morning, evenings, weekends and holidays are a regular part of the schedule.
• Non-smoking candidates preferred.