Livestream Operations Specialist

Job description:

Responsibilities

• Livestream scheduling and execution: build weekly and monthly stream calendars, coordinate host shifts, and keep every session on time while managing the live show flow and handling issues in real time.
• Product selection and lineup planning: plan the stream product lineup based on inventory and the brand new release calendar; proactively push slow-moving new products and adjust the lineup as needed.
• Sample and materials management: confirm livestream samples are complete and arrive on time, and coordinate all livestream materials.
• Inventory and restocking: track restocking for core product lines, coordinate allocations and returns with the warehouse, and resolve stockouts and slow-moving inventory promptly.
• Livestream event planning: plan livestream events such as auctions and lucky bags, and confirm discount floors, eligible products, and free-shipping rules with the brand team.
• Data review: publish a weekly report reviewing GMV, traffic, conversion, and other key metrics, and follow through on improvement actions.
• Brand coordination: communicate daily with the Pop Mart brand team, secure reserved inventory, discount, and campaign information in advance, and relay frontline feedback until issues are resolved.
• Settlement and exception handling: reconcile commission and warehouse logistics settlements, and handle exceptions such as overselling and compensation cases.

Requirements

• 1-3 years of livestream e-commerce operations experience; experience with trendy toys, blind boxes, or IP products preferred.
• Familiar with livestream platform mechanics and traffic logic, able to plan livestream events independently.
• Data-driven, able to use Excel, Google Sheets, and Lark for performance reviews and inventory tracking.
• Fluent in English and Chinese, able to work smoothly with the brand team and warehouse team.
• Detail-oriented, able to handle pressure and juggle samples, inventory, scheduling, and settlements at the same time.
• Able to work shifts aligned with livestream hours.

Nice to have

Familiar with the Pop Mart product line; experienced with livestream event formats such as auctions, lucky bags, and unboxings; experienced in team coordination.

Reports to: Project Manager

Location: On-site at the California livestream studio

Compensation: $25-$30/hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person