Business Program Manager

Overview

Global Partner Solutions is responsible for driving revenue outcomes with partners through innovative solutions at scale. The Partner Go-to-Market, Programs, and Operations organization brings together go-to-market strategy, programs, and platforms to accelerate growth and improve the partner experience across all partner segments.

The Microsoft AI Cloud Partner Program supports Microsoft's global commercial partner ecosystem through partner success offerings, designations, and specializations. These offerings help partners differentiate themselves in the market using Microsoft products and services while enabling customers to select partner solutions with clarity and confidence.

As a Business Program Manager, you will collaborate across Global Partner Solutions, product marketing, engineering, finance, compliance, legal, and support to help define the future of Microsoft AI Cloud Partner Program offerings and benefits, with a specific focus on security.

You will lead program design, delivery, and management for partner program fundamentals, designations, and specializations across partner types, including managed service providers, system integrators, independent software vendors, software development companies, and device partners.

In this role, you will contribute to a team responsible for developing and implementing partner program strategies aligned with Microsoft's cloud strategy. You will collaborate across the organization to translate business objectives into actionable plans and requirements that support Microsoft's partner programs, systems, tools, and processes.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead program design for Microsoft AI Cloud Partner Program fundamentals, designations, and specializations, with a focus on scaling sales through the partner ecosystem, supporting partner growth, and defining measurable success metrics.
• Facilitate business decisions through data-driven quantitative and qualitative analysis of market opportunities, competitive trends, and strategic priorities.
• Implement and communicate partner program changes across Microsoft teams and external partners to support adoption and alignment.
• Measure business outcomes and identify opportunities to improve partner engagement, program effectiveness, and partner growth.
• Manage relationships with Microsoft Cloud Partner Program teams to ensure program requirements align with related business programs, systems, and tools.
• Develop partner program messaging, positioning, and value propositions that align with the broader Microsoft Cloud Partner Program strategy, including readiness initiatives that support market differentiation and partner value.
• Provide program and project management leadership for strategic partner initiatives, ensuring alignment with business objectives and measurable outcomes.
• Apply an understanding of customer, partner, and internal stakeholder needs to inform priorities, influence decisions, and improve partner satisfaction, performance, and experience.
• Identify opportunities for collaboration across partners and internal teams to develop long-term industry cloud partner program solutions, shared roadmaps, and implementation strategies.
• Establish best practices for shared strategies, including clear expectations, defined scope, consistent execution, and reduced duplication of effort.
• Implement risk mitigation and program management processes that address cost, timelines, quality, resources, and business value while identifying opportunities for continuous improvement and innovation.
  • Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years' experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications:

• Master's Degree in Business, Engineering, Operations, Finance, or related field AND 6+ years' experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Engineering, Operations, Finance, or related field AND 8+ years' experience in program management, process management, or process improvement OR equivalent experience.
• 5+ years of experience in a customer-facing or partner-facing role, working with audiences such as customers, partners, and stakeholders across strategy, marketing, or business development.
• 5+ years of experience working directly with partner ecosystems, providing business and technical guidance, and supporting the adoption of business solutions.
• Solid technical understanding of Microsoft cloud technologies and how partners develop, build upon, and extend cloud solutions.
• Effective communication, presentation, collaboration, and interpersonal skills, including the ability to engage with senior business and technical stakeholders.
• Ability to articulate the business and technical value of Microsoft cloud services to senior business and technical decision-makers.
• Experience developing and delivering scalable plans from concept through implementation, including prioritizing multiple projects and driving measurable results.
• Ability to collaborate across teams in changing environments, manage competing priorities, and lead cross-functional workstreams toward shared objectives.
• Experience developing partner engagement strategies, communicating program value, advocating for partner needs, and improving partner experiences.
• Experience preparing and delivering executive-level proposals, presentations, and strategic recommendations.
• Ability to communicate effectively with senior leaders, address complex questions, respond constructively to feedback, and navigate challenging discussions in a collaborative environment.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.