Senior Technical Program Manager - AI Transformation

Overview


Responsibilities

• Shape MSC’s AI transformation strategy: Partner with the MSC CTO office and AI v-team to set priorities and maintain an outcome-focused roadmap for AI-first engineering. Identify high-impact opportunities to improve engineering workflows, assess emerging AI capabilities and external industry best practices against organizational needs, and turn selected opportunities into actionable transformation initiatives with clear outcomes.

• Drive alignment across AI transformation workstreams: Partner with engineering teams and v-team workstream leads to ensure that work on AI-enabled workflows, agentic capabilities, and shared engineering practices reflects organizational and team needs and targets clear, high-impact outcomes. Support AI optimization experiments, challenge existing approaches, and help translate successful approaches into sustained improvements in how teams plan, build, review, and operate while maintaining security, quality, and reliability.

• Measure impact and guide strategic direction: Partner with workstream and analytics leads to define success measures and assess improvements in engineering productivity, quality, and operational outcomes. Use insights and feedback to inform priorities and continuous improvement.

Qualifications

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred Qualifications:

• 3+ years of experience leading complex, cross-functional technical programs from definition through delivery and adoption.
• Demonstrated experience building automation, data and analytics to improve processes, product experiences, and evidence-based decision-making.
• Experience delivering AI-powered capabilities or solutions from concept through deployment and adoption, and sustaining and iterating on them in production as AI capabilities evolve.
• Technical and systems-thinking skills, with the ability to manage requirements, dependencies, risks, data, telemetry, security, and measurable outcomes.
• Written and verbal communication skills, including the ability to influence senior leaders, drive decisions, and align engineering and business teams across organizational boundaries.
• Experience building AI-powered capabilities such as copilots, agents, recommendation systems, forecasting tools, or workflow automation, from concept through deployment and adoption.
• Familiarity with product analytics, process mining, causal analysis, experimentation, capacity modeling, operations research, and model evaluation.
• Experience operationalizing responsible AI practices, including data governance, privacy, security, compliance, and human-in-the-loop review mechanisms.
• Ability to engage deeply with technical teams on architecture, data models, APIs, telemetry, integration, reliability, and release readiness; coding or prototyping experience is a plus.
• Experience delivering complex technical programs in cloud infrastructure, specialized or sovereign clouds, government environments, or other regulated industries.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.